Shipping Policy
Order Confirmation
After placing your order, you will receive a confirmation email with your order details and shipping address.
Please check your shipping information carefully, including your street address, apartment or unit number, and ZIP code. If anything is incorrect, contact us as soon as possible at support@joywinkshop.com.
If you do not receive a confirmation email within 24 hours, please check your spam folder before contacting us.
ORDER CUT-OFF TIME
Orders placed before 17:00 (GMT-08:00) Pacific Standard Time, North America (Los Angeles) will be processed the same day. Orders placed after this time will be processed the next business day.
Shipping
Shipping area: United States only (Hawaii, Puerto Rico, and Alaska excluded).
Order Processing and Delivery
Orders ship from U.S. warehouses through Amazon Multi-Channel Fulfillment. Our fulfillment provider selects the shipping carrier, which may vary by order.
| Shipping Method | Processing Time | Estimated Transit Time | Shipping Cost |
|---|---|---|---|
| Standard Shipping | Within 1 business day | 3–7 business days after shipment | Free |
Business days are Monday through Friday, excluding U.S. public holidays.
We try our best to process all orders within 0-1 BUSINESS DAYS after order placement. Delivery time is 3-7 BUSINESS DAYS. Business days refer to Monday~Friday (holidays and weekends excluded), Pacific Time Zone (UTC-8). Delivery times are estimates and are not guaranteed. Severe weather, carrier disruptions, public holidays, and periods of high demand may cause delays.
Order Tracking
Once your order ships, we will send you a shipping confirmation email with tracking information.
Tracking information may take some time to update after shipment. Use the tracking link in your email to check the latest delivery status.
Your order may arrive in separate packages. If this happens, we will provide tracking information for each shipment as it becomes available.
Shipping Address Changes
To request an address change, email support@joywinkshop.com as soon as possible with your order number and the correct address.
Once our fulfillment provider has begun processing your order, we may be unable to change the shipping address.
If a package is returned because the address provided at checkout was incorrect or incomplete, we will contact you to arrange the next steps. Additional shipping costs may apply if you request reshipment. We will confirm any charges with you beforehand.
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives.
If an item arrives damaged or defective, you receive the wrong item, or anything is missing, we recommend contacting us at support@joywinkshop.com within 7 calendar days of delivery. Include your order number and, where applicable, clear photos of the item and packaging.
We will review the issue and help arrange an appropriate refund or replacement in accordance with our Return & Refund Policy.
Delayed or Missing Packages
If your order has not arrived by the end of the estimated delivery window, contact support@joywinkshop.com with your order number. We will work with our fulfillment provider or the carrier to investigate.
If tracking shows that your package has been delivered but you have not received it, check the delivery location and your mailbox, and ask other household members or your building’s reception desk. If you still cannot locate the package, contact us for assistance.
If a shipment is confirmed lost, we will help arrange a replacement or refund.
Returns
For return eligibility, instructions, and return shipping costs, please review our Return & Refund Policy.
Contact us for return instructions before sending anything back. Do not send returns to our registered business address or any fulfillment warehouse without authorization.
Contact Us
For shipping questions or help with an order, contact us or send email to support@joywinkshop.com