Return & Refund Policy

Thank you for shopping with Joywink. Please read this Return & Refund Policy carefully before submitting a return request.

1. Return Eligibility

Your return request must be submitted within 30 calendar days of delivery.
The product must be:
- Unused
- In its original condition
- In its original packaging
- Complete with all original parts and accessories
Proof of purchase, such as an order number or receipt, is required.

Returns sent without authorization or requested outside the 30-day return period may not be accepted.

2. Damaged, Defective, or Missing Items

Please inspect your order upon delivery.

We recommend contacting us within 7 calendar days of delivery if an item arrives damaged or defective, or if anything is missing from the package, to request a full refund or replacement.

Please provide your order number and clear photos or videos showing the problem.

3. Non-Returnable Items

Returns will not be accepted if:

The product has been used or damaged due to customer misuse.
Parts or accessories are missing for reasons unrelated to a product defect.
The return request is submitted more than 30 days after delivery.
The product was purchased from a third-party seller or marketplace.

4. How to Start a Return

You must contact us before returning any product.

Email: support@joywinkshop.com

Please include:

Your order number
The reason for the return
Photos or videos if the item is damaged, defective, or incomplete

Our customer support team will provide return instructions and confirm the correct return warehouse address.

Do not return a product without written confirmation, as unauthorized returns may not be processed.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a product quality issue or DOA (dead on arrival).
No restocking fee will be charged.
We strongly recommend using a trackable shipping service.

6. Refunds

Once the returned product reaches our warehouse, it will be inspected to confirm that it meets the conditions of this policy.

After the inspection, we will notify you by email whether your refund has been approved or declined. Approved refunds will be issued to the original payment method used for the order.

Refund Processing Times

Credit or debit card: 5–10 business days
PayPal: 3–7 business days

The actual time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or PayPal account again.
Contact your card issuer, bank, or payment provider.
If the refund is still missing, email us at support@joywinkshop.com.

8. Exchanges and Replacements

Products confirmed to be defective or damaged after inspection will be replaced or reshipped at no additional cost.
If a product is confirmed to be defective or damaged on arrival, the return shipping cost will be reimbursed.
We do not accept exchanges except for defective or damaged products as described above.

9. Important Notes

This policy applies only to products purchased from joywinkshop.com.
Products purchased from third-party sellers must be returned through the original seller.
All returned products must be inspected before a refund or replacement is issued.

10. Return Address

To ensure your return is sent to the correct location, contact us before returning any product.